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Don't Forget about Service Management

It's easy to make the assumption that if something is in the cloud, you don't have to worry about managing it. This isn't true. Although many cloud providers allow you to have a portal view of their own service levels, it's your responsibility to keep track of any service you have put into either a public or a private cloud. Because many companies inevitably have a hybrid environment, you need to manage your overall service level.

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